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Frequently Asked Questions

Find answers to the most common questions about our products and services

Yes – Unless otherwise stated, all Xbox 360 consoles come with a valid, unbanned Key Vault (KV).

All hard drives come fully loaded and ready to use out of the box. No additional downloads are required.

No

No – An RGH system works the same as a JTAG for all practical purposes.

If the problem cannot be resolved remotely, you can send the console back for repair or replacement.

⚠️ Note: If the issue was caused by user damage, a service or replacement fee may apply.

If you're a Patreon member at the 32-Bit Collector or 128-Bit Archivist tier, you receive lifetime warranty.

🕒 All other purchases include a 1-year warranty from the date of purchase.

Patreon members (32-Bit Collector or 128-Bit Archivist) get free return shipping both ways all booked by us.

📦 Non-members cover the cost of returning the item to us; we will cover the return shipping back to you.

📦 The Just Pay Postage (JJP) page features a variety of items like controllers, parts, and more — all you pay is the postage.

🕓 Patreon members get early access to grab limited drops before anyone else. It's our way of saying thanks for your support!

📚 Our information is sourced from trusted individuals and former insiders — for example, Xbox data often comes from ex staff and other documented sources.

Yes – Especially on boards that have had BGA work done, we use ultrasonic cleaning to ensure a deep, safe clean.

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