Help Center

1. Introduction

Welcome to Computer Nostalgia Heaven, your one-stop shop for retro computing and gaming. These Terms and Conditions govern your use of this website and services (collectively, the "Services"). By accessing or using this website, you agree to be bound by these Terms and our Privacy Policy. We may update these Terms at any time, so please check back regularly. Continued use of the site means you accept any changes.

2. General Conditions

• Access is permitted on a temporary basis, and we may withdraw or amend services without notice.
• We are not liable if the site is unavailable at any time.
• We may restrict access to certain parts of the website.

3. Order Policy & Refunds

• All sales are final. We do not offer cash refunds. If a refund is approved, it will be issued in Bits (our internal reward system).
• Please ensure you truly want the item before purchase.
• Bits cannot be exchanged for legal tender, transferred, loaned, or given to others.

4. Warranty Policy

• Our Repair and Replace Warranty applies to all unused items unless otherwise stated.
• Used or modified items are sold as-is, and no warranty will be provided unless clearly noted on the product page.

5. Express Shipping Guarantee

• We aim to dispatch your order within 24 hours of payment.
• If we fail, you’ll be refunded the express shipping fee in Bits only.
• Delivery times:
  – UK: Next working day
  – USA: 2–3 working days
  – Rest of World: 3–5 working days
• Once shipped, we are not responsible for courier delays.

6. Use of Bits

• Bits are earned through interactions on the site (e.g., purchases, contributions).
• Bits are not a currency and hold no real-world value.
• Bits cannot be sold, traded, or transferred between accounts.

7. Intellectual Property

All content, including logos, images, software, and text, remains the property of this website or its licensors. Do not reproduce or redistribute content without permission.

8. Prohibited Use

You must not:

• Violate any laws
• Transmit malware, spam, or harmful code
• Hack or disrupt services
• Impersonate others or mislead users
• Attempt to affect the website’s performance

We will report any abuse to the relevant authorities.

9. Linked Sites

We are not responsible for external websites linked from our platform. Their terms apply separately.

10. Terms of Sale

(a) Contract Formation

An order acknowledgment does not form a contract. A contract is only formed when we confirm dispatch.

(b) Pricing

We strive for accuracy, but errors may occur. If pricing is incorrect, we will notify you before shipping.

(c) Payment

All orders must be paid upfront. Card payments are authorized before shipping. Your card will be charged once authorization is successful.

(d) Shipping

Nearly all items ship tracked regardless of destination. Shipping charges are shown at checkout.

11. Disclaimer of Liability

We make no guarantees as to the accuracy of the content. We are not liable for any:

• Loss of data or profit
• Business interruption
• Damage caused by viruses or harmful content

This does not affect liability for death, personal injury, or fraud.

12. External Links & Third-Party Rights

Any logos, brands, or individuals shown on this site are used for identification purposes only. No affiliation or endorsement is implied unless clearly stated.

13. Indemnity

You agree to defend, indemnify, and hold harmless this site and its operators, directors, employees, and affiliates from any claims, damages, or legal costs arising from your use of the site or breach of these terms.

14. Site Changes

We reserve the right to change or remove content and services without notice.

15. Invalidity Clause

If any part of these terms is found to be invalid, the rest will remain enforceable. Where possible, invalid terms will be interpreted to reflect original intent.

16. Complaints

If you have a complaint, please contact us through our Discord channel or via our support form. We aim to resolve issues quickly and fairly.

17. Waiver

Failure to enforce any part of these terms does not waive our rights in future instances.

18. Entire Agreement

These Terms and Conditions represent the full agreement between you and this website, replacing any previous agreements. Any changes must be in writing and signed by an authorized representative.